This document explains how Thalavady
Farmers Foundation (TFF) collects, processes, stores, and/or shares any
Personal Information (as defined below) and/or other information from or about
the Users. WE VALUE OUR USERS’ PRIVACY AND SO WE HAVE PREPARED THIS PRIVACY
POLICY DOCUMENT TO DEMONSTRATE THIS. By accessing and/or using the Platform,
you consent to the collection, storage, disclosure, and other uses of your
hereinabove, you must be at least of legal age to access the Platform and/or
use the Services. PLEASE CAREFULLY READ THIS DOCUMENT BEFORE SUBMITTING ANY
INFORMATION ON THE PLATFORM. We may update this statement from time to time by
Information with us. TFF may share the information (including your Personal
Information) with our Affiliates, employees, directors, agents, contractors,
business partners, and our successors or permitted assigns or any third-party
service provider, to provide you access to the Platform and/or Services, and by
registering on the Platform and/or for our Services, you provide your express
consent to us that we may collect, store, share, transmit or otherwise use your
particular and these Terms in general.
- Personal Information: When you create an account or register with
us, we collect information that can be used to identify you
("Personal Information"). Personal Information may include your
email address, name, username, address, and phone number, PAN Card
number, and any other personally identifiable information that you may
choose to provide us or that you choose to include in your account on the
Platform. We may also collect Personal Information that you provide when
you place Bids, make an offer or an Acceptance, or otherwise communicate
with us or other Users on or through the Platform.
THE PLATFORM WILL NOT BE AVAILABLE TO INDIVIDUALS OR ENTITIES NOT REGISTERED
WITH TFF. IF YOU ARE NOT REGISTERED, YOU WILL NOT BE ABLE TO USE THE PLATFORM.
- Your Content and Communications: Our Services permit you to
interact with us through the notification system. When you ask for
assistance from TFF for customer support, the contact information you
provide will be collected, as well as the information which you post
while using the Platform and/or the Services, such as, your user ID number,
etc., and any correspondence or information
- Cookies: TFF may employ cookies to track your access to the
Platform and/or Services. These technologies operate either by placing a
small file that stores some information on your
computer or mobile device; and/or by accessing the information on your
device, for example by identifying your IP address, and to collect data
such as your device’s model, operating system and screen size, other
applications installed on your device, time and date, and other
information about how you use the Platform and/or Services. TFF uses this
information (a) to store and access information; (b) to enable TFF to
provide you with more customized services, and (c) to collect other
information about your use of our Services.
- Session Recordings
In order to
understand user experience of the mobile app we may record sessions of
individual users to make better decisions on the design, logical flow of a feature.
USE AND DISCLOSURE OF INFORMATION
- Use of information You agree that TFF and/or service providers on
TFF’s behalf may use the information they collect, including your
Personal Information for:
- contacting you for customer support.
- sending you updates or information
about the Platform and/or Services.
- managing your account and
relationship with the Platform and/or Services and improving your
experience when you use it.
- improving the Services, research,
surveying, and engaging with you, for example by sending you
communications for these purposes.
- marketing and promotion of the
Platform and/or Services and/or other products.
- personalizing and optimizing the
Platform and/or Services.
- sharing promotional content and/or
- creating reports, analysis, or
similar services for research or business intelligence.
- You may unsubscribe from some of these
messages by sending an email to us at the email address set out in Clause
11 below. Information available by using the Platform and/or the Services
you make certain that your Personal Information will be available to
other Users. For example, when a trade is closed on the Platform, TFF
provides the contact information of the execution profile or, in case
such profile is not available, the commercial profile, to other Users.
When you list an auction with your details on the Platform, such listing,
post, and/or activity are shared with other Users who may then share this
information with others through the Platform and/or Services or outside
the Platform and/or Services. You acknowledge that you have no
expectation of privacy about the auctions, Bids, Offers, Acceptance,
Contract Confirmation, which are posted on the Platform.
NOTWITHSTANDING THE ABOVE, LISTINGS/POSTINGS MADE ON THE PLATFORM WILL ONLY
BE SHARED WITH OTHER USERS.
- Other transfers ANY DISCLOSURE IS ALWAYS ON A CONFIDENTIAL BASIS.
If TFF’s control is acquired by a person(s) other than the present
promoters, we may share Personal Information with such person(s), but
even they will have to store and use such information in compliance with
to the extent authorized and/or required by law or judicial order.
Otherwise, we do not disclose information for any other purposes, unless
it has your consent.
OF YOUR PERSONAL INFORMATION
TFF takes all reasonable and sound steps to ensure that the information is
protected against misuse, loss, unauthorized access, modification, and/or
disclosure. TFF adopts and applies appropriate data collection, storage,
management practices, and security procedures to protect against unauthorized
access, alteration, addition, deletion, disclosure, and/or destruction of a
User’s personal information, including their username, email address, password,
transaction information, and any other data stored on the Platform. However, no
data storage or transmission over the Internet or other network can be
guaranteed to be 100% secure. Accordingly, TFF does not guarantee that
information will not be accessed, disclosed, altered, or destroyed by any
breach of any of the above-mentioned safeguards. To the extent applicable, TFF
complies with all applicable data protection laws, and you (the User) are duly
bound to provide all reasonable assistance and information to TFF about
compliance with such laws.
TO PERSONAL INFORMATION
You have the right to access the Personal Information we collect and hold about
you. If at any time you would like to access or change your Personal
Information, or you would like more information on our approach to protecting
your privacy, please contact us at the contact details set out in Clause 11
below. You can opt-out of receiving certain promotional or marketing material
by selecting the unsubscribe option contained within the emails providing such
material or contacting us at the contact details set out in Clause 11 below.
However, you cannot opt out of receiving all e-mails from us about your use of
the Platform, such as e-mails about the status of your account.
Our data is hosted in AWS infrastructure and the data is encrypted at rest and
in transit using AES-256 Encryption Standards. We utilize network firewalls
built into Amazon VPC frameworks to ensure further security. We use AWS
Cloudwatch and AWS GuardDuty for monitoring the systems, access logs, and
activity on our infrastructure.
OF STANDARD PRACTICES
We have implemented standard security best practices and have a comprehensively
documented information security program in compliance with Rule 8 of the
Information Technology Act, 2000 and Information Technology (Reasonable
Security Practices and Procedures and Sensitive Personal Data or Information)
Rules 2011. However, this is to further record and clarify, the Company is not
required to comply with any specific ISO standard as per the Applicable Laws.
- DATA RETENTION POLICY
We are committed to protecting and respecting your privacy and will comply with
all applicable data protection laws in all our dealings with your personal
data. We review and update our data retention policies regularly to protect
data securely and ensure that it is not deleted prematurely, either
inadvertently or maliciously.
- User Data Retention
- Personal Data of the Users, such as
but not limited to the below
1. Full Name.
- Email address.
- Phone number.
- Physical Address.
- Id Photo.
- Id Proof details.
- Family Details.
- Date / Place of Birth.
- Bank Account details.
- Transaction Information.
- Geo- Location Information: Use and
store information about your location- to provide features of our
Service, to improve and customise our offerings.
- Usage Information is captured -
Your interactions with the platform.
- Non-Identifying Information -
Whenever you visit our website, we may collect non-identifying
information, such as referring URL, browser, operating system, and
Internet Service Provider.
- We may give information to law
enforcement if we are compelled to by a court order, if there has been a
violation of any Indian laws or if a violation of the Terms of Service
- We retain residual information in
our backup and/or database. Such information would be deleted subject to
contractual agreements, provided that
region/country’s law permits the same.
- Corporate Data Retention
- Including but
not limited to, business records,
files, finances, taxes, legal and vendor partners, corporate announcements,
shareholding patterns, both paper and electronic records.
- Excluding Customer (User) data and
- Protect data from destruction for a
length of time till the servers are operated by the Company.
- Obtain approval of the legal
department to permanently delete the data after the period mentioned
above is over.
- The policy to be reviewed periodically by the senior management.
Accordingly suggest changes while facing practical difficulties or comply
- Certain records to be kept for Perpetuity, unless mentioned
- Board of Directors Records of
minutes of meetings.
- Press Releases and Public Filings documents.
- Book of Accounts and Tax Records.
- Employment Records including
recruitment, employment and personal
information. Retained for 3 years from cessation of employment.
- Intellectual Property Records.
- Execution copies of all contracts
should be retained for at least 3 years following the expiry or
termination of the contracts.
TFF may retain the information (including Personal Information) for as long as
is necessary to fulfil the purposes for which it was collected or as needed to
provide, even after you have discontinued or deleted any account or have ended
the provision of the Services, if retention of such information is reasonably
necessary to comply with TFF’s legal obligations, regulatory requirements and
for resolving disputes between Users or for preventing fraud, for backup,
archival, and/or audit purposes or any other use.
- GENERAL TERMS
your information: (a) to the extent reasonably necessary to comply with a law,
regulation, or legal request; (b) to protect the safety of any person; (c) to
address fraud, security or technical issues; or (d) to protect TFF’s rights or
legal defences or objections that you may have to a third party, including a
government’s request to disclose your information. If any court or other
information (including Personal Information) on the Platform. We may revise or
Platform. TFF may also, but is not required to, notify you of changes to the
using the Platform and/or Services and close any related accounts. By
continuing to access or use the Platform and/or Services after changes have become
- COMPLAINT & GRIEVANCE MECHANISM
To Address the queries/concerns of the users we have defined Complaint &
- Level 1: Users can reach us through the “Help via Call” feature
on the mobile application or can write to us at firstname.lastname@example.org.
- Level 2: If the user query/concerns are not addressed to the
expected levels, then they can reach the Grievance Officer- Mr. Kannaiyan
Subramaniyam. Email id: email@example.com
; Grievance officer acknowledges the receipt of any user query/concerns
within 48 hours and redresses the complaint within 1 month from the date
of receipt of the complaint.
- Level 3: In the unlikely event that your issue remains unresolved
to your satisfaction despite escalating to our Grievance Officer, you can
reach out to our Nodal Officer Mr. Mohanraj– firstname.lastname@example.org
. We will respond within 3 business days from
the date of receipt of your email.